[vc_row][vc_column][vc_custom_heading text=”FAQ (Frequently Asked Questions)” font_container=”tag:h2|font_size:32px|text_align:center|color:%23363940″ google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:500%20bold%20regular%3A500%3Anormal” css=”.vc_custom_1634570286752{padding-top: 50px !important;padding-bottom: 70px !important;}”][/vc_column][/vc_row][vc_row][vc_column width=”1/6″][/vc_column][vc_column width=”2/3″][vc_custom_heading text=”Q: What are your shipping terms?” font_container=”tag:h5|font_size:15px|text_align:left|color:%235c5d60″ google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal”][vc_column_text woodmart_inline=”no” text_larger=”no”]A: Click here for all questions related to shipping.[/vc_column_text][vc_custom_heading text=”Q: Can I return my product? What should I do if I receive a wrong or damaged product?” font_container=”tag:h5|font_size:15px|text_align:left|color:%235c5d60″ google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal” css=”.vc_custom_1634570191311{margin-top: 30px !important;}”][vc_column_text woodmart_inline=”no” text_larger=”no”]A: You can return your product within 60 days from the purchase date. Your payment will be fully refunded. The return postage is the responsibility of the customer.

If you receive the wrong or damaged product, please contact us and we will either send you a replacement, handling the postage ourselves, or refund your money.[/vc_column_text][vc_custom_heading text=”Q: How long does processing and shipping take?” font_container=”tag:h5|font_size:15px|text_align:left|color:%235c5d60″ google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal”][vc_column_text woodmart_inline=”no” text_larger=”no”]A: We ship our products the same day or day after the purchase. The estimated delivery time for Europe is about 5-7 working days and ± 14 working days for overseas.[/vc_column_text][vc_custom_heading text=”Q: Has my order been shipped?” font_container=”tag:h5|font_size:15px|text_align:left|color:%235c5d60″ google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal”][vc_column_text woodmart_inline=”no” text_larger=”no”]A: You should receive the email confirmation once your order has been shipped within 24 hours upon ordering. If you don’t, please contact us directly.[/vc_column_text][vc_custom_heading text=”Q: Where should I store my herbs to keep them fresh as long as possible?” font_container=”tag:h5|font_size:15px|text_align:left|color:%235c5d60″ google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal”][vc_column_text woodmart_inline=”no” text_larger=”no”]A: You should always store your herbs away from direct sunlight and at room temperature. If you have enough space, store them in a cabinet, a pantry, or a drawer, but don’t store them in the fridge. Make sure to keep them away from the stove and the windows.[/vc_column_text][vc_custom_heading text=”Q: What kind of container is best for storing my herbs and spices?” font_container=”tag:h5|font_size:15px|text_align:left|color:%235c5d60″ google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal”][vc_column_text woodmart_inline=”no” text_larger=”no”]A: There are a lot of good options for this. You can creatively repurpose jelly jars, mustard jars, baby food jars or any glass jar with a tight seal. Craft stores and Ikea sell great matching sets and beautiful jars in plenty of shapes and sizes and at fairly affordable prices.[/vc_column_text][vc_custom_heading text=”Q: Are your products wild-grown?” font_container=”tag:h5|font_size:15px|text_align:left|color:%235c5d60″ google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal”][vc_column_text woodmart_inline=”no” text_larger=”no”]A: Yes, our herbs are wild-harvested and grown in a chemically-free environment.[/vc_column_text][vc_custom_heading text=”Q: What are the ingredients and the extraction ratio of active components in your tinctures?” font_container=”tag:h5|font_size:15px|text_align:left|color:%235c5d60″ google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal”][vc_column_text woodmart_inline=”no” text_larger=”no”]A: Extraction Ratio: 1/4
Ingredients: Grain alcohol, distilled water, and a particular herb
Alcohol Volume: 50%[/vc_column_text][vc_custom_heading text=”Q: How are your products packaged?” font_container=”tag:h5|font_size:15px|text_align:left|color:%235c5d60″ google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal”][vc_column_text woodmart_inline=”no” text_larger=”no”]A: We use safe and eco-friendly materials to package our bottles and boxes to ensure the sound delivery of your order. Our tea packaging is bio-based, biodegradable, 100% recyclable Kraft paper. You can read more about our packaging here under Environment Protection section.[/vc_column_text][vc_custom_heading text=”Note on 200 ml and 400 ml Tincture Orders:” font_container=”tag:h5|font_size:15px|text_align:left|color:%235c5d60″ google_fonts=”font_family:Roboto%3A100%2C100italic%2C300%2C300italic%2Cregular%2Citalic%2C500%2C500italic%2C700%2C700italic%2C900%2C900italic|font_style:700%20bold%20regular%3A700%3Anormal”][vc_column_text woodmart_inline=”no” text_larger=”no”]A: If you order these amounts, you’ll receive 2 tincture bottles of 100 ml if your order was 200 ml or 4 tincture bottles of 100 ml in case of 400 ml order.

These tincture bottles will have two different ways of dosing for your convenience. One of them is a dropper and the other is a pipette for dosing your tincture. In case you prefer one dispenser over the other, you can always switch them between the bottles.[/vc_column_text][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row]